Fastly continuously monitors the status of our global network and all related services. In the event of a service interruption, an update will be posted on the Fastly status page at status.fastly.com. If you are experiencing problems and do not see a notice posted, email email@example.com for assistance.
Overall system status
The current system status appears at the top of the Fastly status page and includes the last time the status was refreshed so that you know how current the information is.
Individual component statuses
The status of each Fastly point of presence (POP), grouped by region, appears immediately below the overall status. Click the + icon next to the region's name to see the status of all POPs in the region. You can also see the status of edge cloud services like the Fastly API and web interface as well as Fastly statistics collection and delivery systems. Click the + icon next to each section to see all statuses.
Information regarding upcoming maintenance to Fastly POPs appears below the individual component statuses. In addition to the impacted POP, you can see a description of the planned maintenance and the date and time (UTC) it will occur.
Past incident statuses
Fastly keeps track of past incidents. Past incidents, if any, for approximately the past two weeks appear at the bottom of the status page.
In addition to the textual description, each incident status appears in a color that indicates the level of service impact. The color indicators are as follows:
- Green - operational
- Blue - scheduled maintenance
- Yellow - minor performance degradation or traffic rerouting
- Orange - partial outage
- Red - major outage
We also keep track of all past incidents in an incident history page. Click Filter Components to filter the incident history by a specific POP, edge cloud service, or Fastly system.
Subscribing to notifications
Fastly provides multiple options for subscribing to status notifications. Click the Subscribe to Updates button in the upper right corner of the status page screen and then select the icon for the method of notification. Once subscribed, we'll notify you any time we create or update an incident.
Unsubscribing from notifications
If you subscribe via email notifications, you can unsubscribe at any time by clicking the unsubscribe link that appears at the bottom of every status email.
If you subscribe via SMS text messaging, you can unsubscribe at any time by replying STOP to any status message you receive.
Maintenance events that aren't included on the status page
We’re always making improvements to our network, our data centers, and the software stack that powers our platform. Fastly uses modern application development processes that are agile and we also use continuous integration and deployment (CI/CD) methods, which means we update the Fastly cache fleet almost daily. This allows us to release new code, features, and updates more frequently.
We strive to perform maintenance and updates in a way that minimizes the impact on our customers’ services. For redundancy, we use a backup cache, which is another member of the cluster in a data center. We apply updates to POPs in off-peak hours and do rigorous testing and quality control.