Problem with TCP resets

Comments

6 comments

  • Austin Spires

    Hey @jarrettk this is probably a better conversation for a ticket, but I can't find any record of your email to support@fastly.com in our system (I see/read them all). Can you email support@fastly.com and cc me (austin@fastly.com) to make sure everything is routed properly?

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  • jarrettk

    Austin, I just copied you on the email thread we have for this issue, which also was sent to the three Fastly email addresses I mentioned, support@fastly.com, noc@fastly.com, and peering@fastly.com.

    Thanks for the quick reply.

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  • Austin Spires

    I've not gotten the email. We're on Google Apps over here for email, if that's a factor.

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  • jarrettk

    I don't know why or how Google Apps would be a factor. I just sent an email to a known Google Apps email from my work account and it came through almost immediately.

    Regardless, I have sent another email from a gmail address. Please let me know if you do not receive it within the next few minutes.

    Thanks.

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  • jarrettk

    Thanks for your help. Once we were finally able to get through to you, your engineering team was quick to help and we were able to identify the issue and get it resolved.

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  • psd_wp

    thanks for your help

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