service attitude is particularly poor

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frank lee

• March 17, 2022 09:46

Their service attitude is particularly poor. I am a paying user, but I contacted their customer service after a problem. I sent emails three times, but none of them responded.

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  Ichi

  • March 17, 2022 11:27

  Hello Frank,
  
  Thank you for the feedback. I checked and were unable to locate any tickets or emails from the email address associated with your profile. We would like to speak to you about the actual issues you need to solve as well as the experience you had with the support team. Could you send an email to support@fastly.com? I will be looking forward to hearing from you soon.
  
  Kind Regards,
  Ichi
  
  
  

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