Ichi

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  • What to include in a DDoS attack ticket

    Including this information will allow us to help diagnose and mitigate the effect of a DDoS on your service   0: Verify the AttackAs a customer support engineer, I’ve seen some cases where what app...

  • What to include in a performance issue ticket

    Having a performance related problem with a Fastly service? This article shows what information you need to include in order to get us started debugging performance issues.Fastly lives and breathes...

  • What to include in a 503-error related ticket

    This article shows what information you should consider including in order to get us started debugging HTTP 503 issues.Common causes of 503-errors can range from TLS certificate expiration or misco...

  • What to Include in a ticket - How to Log an Effective Support Ticket

    I love debugging, it is a fun process of trying to grab a trace of evidence by finding patterns and using good searching algorithms. But debugging is not magic, we need data to get to the bottom of...